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Google Cloud

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What is your customer experience with Google Cloud?

Google Cloud Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Google Cloud has 1.7 star rating based on 32 customer reviews. Consumers are mostly dissatisfied.

  • 25% of users would likely recommend Google Cloud to a friend or colleague.

  • Rating Distribution
  • Pros: Dont know i dont use it, Extra cloud storage, Fermin arturo perez.
    Cons: Account can be hacked by indirect access, After-sales services are tough, Customer service is not good.

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Media from reviews

Google Cloud - My google storage full
Google Cloud - Google storage payment has done two timesGoogle Cloud - Google storage payment has done two times - Image 2
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Renita S Cwg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brasília, Federal District

Cancel service

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Unable to get to a human to see if I made a purchase that was a mistake. No way to cancel and get my $300 back

View full review
Loss:
$300

Preferred solution: Full refund

User's recommendation: Don't make a purchase

Resolved
Louise B Vhq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Unknown payment

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Updated by user Dec 22, 2024

Company fixed the issue and I have been provided with apology. Given up

Original review Dec 15, 2024

It appears I've been the victim of fraudulent activity. Someone has been taking money from my personal account under the label of GoogleAds.

I tried to contact Google to try & get to the bottom of it all but I did not succeed. My bank is onto it now & have refunded me but in the meantime I thought you ought to know that this is happening & will give your company a really bad name.

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Preferred solution: Acknowledgement

User's recommendation: Check all your payments are correct.

Megan W Tqc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Storage I need to talk to someone

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I need to talk to someone because I don't know why my storage is so full when I've deleted almost everything that I could and the storage never clears up.

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Preferred solution: A solution would be helpful, I need to talk to someone!

Gary R Abt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Barberton, Ohio

I am getting charged for a purchase and I want a refund

Yes I am getting money taken on my car every month for the last 2 months and I wanted my refunding back and I want you to cancel that purchase whatever it is I want to short myself my name is Gary Reese I live in Columbus Ohio there's something on there that it was a purchase on there I might accidentally push the button and they charging me every month off my credit card

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Resolved
Louise B Vhq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Finchley, Barnet

Resolved: Unknown payment

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Updated by user Jan 10, 2025

Company fixed the issue and I have been provided with apology. My bank sorted it out. Nothing heard from Google.

Original review Dec 11, 2024

I keep being charged £50 for something through Google. I rang to try & find out more about it but was calling the US!!

I thought I was calling Ireland, so Ive incurred charges on my mobile account now too. They didnt pick up because theyre all still in bed (9.30am GMT).

So Im none the wiser. Is there a UK tel no I can call please?

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User's recommendation: Be very wary of what you sign up to!!!

Kevin M Qal

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sunnyvale, California

One storage scam

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I purchased one storage because I was forced to. Now I am being forced to purchase more because it was not credited to the correct email account.

I have added all accounts to family share for storage. However, I am still being told to purchase more storage for another email (my primary). I am about to lose my access to emails of 15 or more years due to this Google one storage scam going on. I have tried everything short of having to purchase storage for each individual email account.

This is wrong to scam and force people into this position. Extremely disappointing.

View full review

Preferred solution: Resolution, and storage/ access credited to primary email

Christopher J Usv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Storage issue

I have multiple accounts and I need them to be under one account. Additionally, my number needs to be updated. I have been working on this for over a week.

View full review
Pros:
  • It knows all

Preferred solution: Understanding or more storage

User's recommendation: Unsure

Anonymous
map-marker Munich, Bavaria

Bad service

I was trying to to get help about bills ans i have been hold and tranfer here and there for nothing I dont even have no one talking to me

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Shakisha Jll
map-marker Bay Springs, Mississippi

Stolen# stolen service my # is 601-490-****

Protect their clients, help with stolen identity or allow others to have the gateway to tech it's been 4 yrs

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Kadance Cpn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Questions about service

They make it impossible to speak to anyone! No answers at all to any questions! They are a bully company!

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User's recommendation: Avoid becoming a customer if possible

Anonymous
map-marker Milwaukee, Wisconsin

Trying to change credit card. Won't let me

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Need to add new card. Old card hacked.

Won't let me do anything but change ex.

date.

What a joke. They can't help me

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User's recommendation: Surely they have a direct customer service number

Anonymous
map-marker Plainfield, Illinois

Cancel xtra cloud space

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Wanted to talk to a live agent. Ai and automation is not the best for some people.

Not happy with you form of customer serv. The phone number leads to a loop message.

The web sight showed error!!! Bad experience.

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Rozetta Bmp

I keep getting emails to my account about my...

I keep getting emails to my account about my cloud storage is full but I need to talk with someone to help me

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Resolved
aziz b Juv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I can't able to upgrade my storage it's error come tht it's suspended account from Google

Updated by user Dec 04, 2024

Company fixed the issue and I have been provided with apology. Still not resolve my problem I can't able to upgrade my cloud storage bcoz it's come msg tht your account is suspended by google

Original review Nov 19, 2024

For a long time, my storage has been full. I didn't upgrade, so I need to upgrade my storage.

I can't proceed because it's suspended. Please contact Google to resolve my problem.

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Damonta Tav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Indiana

Cloud problems

Need to talk to someone about google cloud do you have a phone number my phone says it's gonna stop working

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Karl D Hek

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sunnyvale, California

Refund and answers

Contact me to explain why you're double charging me and threatening to unsubscribe me. Watch your account for multiple charges.

View full review
Loss:
$20
Pros:
  • Extra cloud storage
Cons:
  • Multiple unexplained charges

Preferred solution: Full refund

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