Google Cloud
Google Cloud Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Cloud has 1.4 star rating from 86 reviews with only 10% of users likely to recommend; consumers are mostly dissatisfied and 88% of ratings are unfavorable.
Positive Feedback
Some users value extra storage and occasional successful account recoveries, and a few praised problem resolution that restored access.
Negative Feedback / Risk Areas
- Frequent Google Cloud customer complaints cite inability to reach a live representative and poor customer service for billing and subscription issues.
- Reports of unexpected charges, requests for refund, and difficulty with refunds and cancellations are common.
- Users report account access problems, suspected phishing or hacking, and lost photos after storage or payment errors.
Key Takeaways for Future Customers
- Expect limited phone support; plan for self-service and documentation when managing subscriptions.
- Monitor billing closely and keep records to pursue refunds if unauthorized charges appear.
- Back up critical photos and files elsewhere to avoid data loss if storage or account issues occur.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Cloud has 1.4 star rating from 86 reviews with only 10% of users likely to recommend; consumers are mostly dissatisfied and 88% of ratings are unfavorable.
Positive Feedback
Some users value extra storage and occasional successful account recoveries, and a few praised problem resolution that restored access.
Negative Feedback / Risk Areas
- Frequent Google Cloud customer complaints cite inability to reach a live representative and poor customer service for billing and subscription issues.
- Reports of unexpected charges, requests for refund, and difficulty with refunds and cancellations are common.
- Users report account access problems, suspected phishing or hacking, and lost photos after storage or payment errors.
Key Takeaways for Future Customers
- Expect limited phone support; plan for self-service and documentation when managing subscriptions.
- Monitor billing closely and keep records to pursue refunds if unauthorized charges appear.
- Back up critical photos and files elsewhere to avoid data loss if storage or account issues occur.
Media from reviews
Orlando, Florida
*** poor customer service
Every time I call a recording answers and says sorry I didnt get that
Then repeats I still didnt get that and hangs up. Pay for cloud storage sending me notifications need payment.
Sent back receipt of payment in email. Cut off my storage anyway.
So I blocked payment why pay for service youre not getting. Cannot get a hold of a person to correct problem worse *** customer service I ever had to deal with
- All of it
Preferred solution: Service I paid for
User's recommendation: Answer the *** phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCloud is full and its deleting my photo even though i bought.nmore storage s & videos even though i ha d
I bought more storage because my Google Cloud Storage is full and deleting photos, & videos . I have hundreds of them missing already.
These are very dear to.me and expensive to.replace. please help me get them back.
User's recommendation: Google show tell you way in advance when your going to have to buy more storage. I Was told by friends when I received texts that they were phoney texts by scammers to get your credit card information. I still found out this was true intact that these messages where from.someome infect trying to get my information. So beware of tnis. .I have no idea how they find out your storage is in fact full either they're hacking hacking into Google some how or they just don't know how they know.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Not satisfied
Company fixed the issue and I have been provided with product or service ordered.
Wanted to speak with a representative. Not able to communicate by text.My cloud was canceled and I am having difficulty getting it reinstalled. Please Help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment and can't reach a personI don' need 100 characters
Trying to reach aperson in order to make a payment. Not able to accomplish this i also don't not need lots of characters. I can try again tomorrow
Preferred solution: Wa person to help me make a payment. It can be tomorrow
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount
Google is charging me for something I didn't buy. I want to talk to somebody right now. Not a computer.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerACCOUNT HAS BEEN BLOCKED
Didn't help me. No live person to speak to.
This is way too complicated for me.
This is very annoying, since I'm not a computer whiz I'm not able to secure the help I need to get my account straightened out. I said what I needed to say, so why am I blocked from sending this message unless I write more?
Preferred solution: UNDERSTANDING
Saint Louis, Missouri
Lost my pictures
I think I didn't pay my cloud bill. I lost all my pics.
I'm not tech savy. I need a person to help me.
Preferred solution: Help recovery on my cloud account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReview? I haven't been helped! No Stars. Negative if any.
There was NO EXPERIENCE AT ALL other than voice activated system. Get a REAL CUSTOMER SERVICE AGENT on the phone who can help with my situation. IMMEDIATELY!!!!!!!!!!!!!!!!
Review? I haven't been helped!
I need a "Real Human" Google Cloud customer service rep to contact me. Voice recorded or AI does not help me. Please contact me immediately. I keep receiving emails in my spam stating that my Google Cloud has been suspended and payment has been declined.
If this has nothing to do with You and is a "Hoax," please let me know IMMEDIATELY too. This has to cleared up!!!
- Storage
- Spam
Preferred solution: Need a "Real Human" to contact me immediately regarding my Google Cloud account being Locked and Blocked.
User's recommendation: I will have to wait on this until my account has been cleared up.
San Antonio, Texas
Resolved: Not perfect but close
I want to upgrade my storage. Every time I do, it is asking me to purchase TotalAV. I don't want TotalAV.
User's recommendation: Great
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Verified ReviewerI think my Google account is locked out
I got an email (that went to my junk mail) that they would close my i cloud account on Jan 25th 2026. Im only now finding that e-mail. The email said I would stay with no videos, photos, etc.
How should I proceed?
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Verified Reviewer |
Pittsfield, Massachusetts
Very unsatisfied about google storage. Blocking my service when my phone has over 250gb
I have over 250 GB in my Moto G 5G (2022). When I told my carrier that I keep getting messages saying that I'm almost out of storage, he told me that I have plenty.
Ignore the posts. I have been paying $1.99 to purchase extra storage, but I did not re.
User's recommendation: Right now I would not recommend getting google storage for $1.99.I understand them stopping my photos from being saved to google cloud . but that should not have anything to do with my google chrome or gmail. I think I'm going to have to find different browsers. And reset my phone and computer to factory. I am very disappointed with this problem right now. I have used google chrome for years and have recommended the service to friends and family. My car was in a MVA on 11/28/25 and I spoke with my insurance co. Today. They were going to send the information to my gmail about my information and everything that we discussed about the accident claim. Who would be coming out to inspect my car. And I have not had a an email since 11/25/25
Orlando, Florida
Billing
The automated system hung up on me! This is hot garbage!
I'm being double charged and receiving emails that my pictures and videos are going to be deleted. Also, my credit card was declined, but that's not true!
- More space
- Im being double charged
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
What type of cards u take far as credit cards
For some reason, you all don't take cards with the MasterCard logo or Cash App. Why is that? As long as you received the money, explain that to me, please.
Preferred solution: I would like to know what type of card your business take so I can pay the 1.99 so I can have my storage recovered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
What type cards you take if you are a business you all should be specific so people that have Google cloud can make a payment for their storage to continue wouldn't you think so
Why the Google cloud don't have examples of what kind of cards you can pay with to keep customers storage to continue doesn't that make sense
Preferred solution: Apology
Pocatello, Idaho
I’m paying on my iCloud account you keep telling me I’m not I want to talk to someone and they say you can’t talk to anybody. Please give me an a number that I can talk to someone. I’m sick of emails.
Im paying on my cloud account you keep telling me Im not I wanna talk to someone. Give me a number that I can talk to a person.
User's recommendation: Have a number that you can talk to someone
Denmark, Maine
Overcharged
I was double charged for my storage for the year and then refunded one and then you shut me down. I had to buy more storage units to keep it going I would like a explanation of why I am paying 2999 and 2109 for Storage fees
Preferred solution: I would like to get my 200 GB for the 29.99 that I paid and then refunded for the 21.09 I just repaid to keep it going because you shut me down
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